Terms and Conditions
These Terms and Conditions govern your relationship with H&C HEALTH TOURISM LIMITED registered at 151 West Green Road, N15 5EA (Companies House Registration Number: 11041020). They apply to all our Treatment Packages. By accepting them, you are legally bound by them. So please read them carefully.
ACCEPTANCE OF TERMS
The information and services provided on this website are conditioned upon your acceptance, without modification, and your use of the website constitutes agreement with such terms. H&C HEALTH TOURISM LIMITED reserves the right, at its sole discretion, to change, modify, add or remove temporarily or permanently of these terms and conditions. H&C HEALTH TOURISM LIMITED shall not be liable to any user or third party for any such modification, suspension or discontinuance.
“Agreement” - This Agreement.
“Terms and Conditions” - These Terms and Conditions.
“Schedule” - A document outlining the details of the specific Treatment Package you intend to purchase.
“We” – H&C Health Tourism Limited, incorporated as a limited company at 151 West Green Road, N15 5EA (Companies House Registration Number: 11041020). “Trading Name” – H&C HEALTH TOURISM LIMITED.
“Service Provider” - The hospital, private clinic, surgeon or any other medical professional providing your consultation, examination, medical procedure and care and aftercare.
“Destination” - The place (the Country and/or City) to which you will be travelling for your medical treatment.
“Treatment Package” - The combination of surgery, accommodation, private transfers, host and pre-operative tests (if required) you have chosen to purchase from H&C HEALTH TOURISM.
“Procedure” - The medical treatment or surgery you have chosen to undertake.
1. YOUR TREATMENT
1.1. LIMITATION of LIABILITY: H&C HEALTH TOURISM does not provide medical advice nor does it operate or control any Service Provider facility or service(s) rendered by them. Your treatment forms and prompts a contractual relationship between you and the Service Provider providing the treatment. H&C HEALTH TOURISM DOES NOT HOLD MEDICAL QUALIFICATIONS AND SHALL NOT BE HELD RESPONSIBLE OR LIABLE FOR ANY MEDICAL PROCEDURES PROVIDED THROUGH YOUR CHOSEN SERVICE PROVIDER. Nor shall we be held responsible or liable for any care, treatment or other services you are provided with by the Service Provider, or for any malpractice claims that may arise directly or indirectly from their advice. Similarly, we shall not take any responsibility or liability for the complications and dissatisfactions arising from Service Provider’s treatments. Our role is solely to facilitate an introduction or consultation and/or dialogue between you and your Service Provider. We strongly recommend that you read Service Provider’s terms and conditions and consent forms carefully prior to proceeding with your treatments.
1.2. The treatment plans offered by H&C HEALTH TOURISM as a result of email exchanges, telephone conversations or video consultations are purely based on the information (i.e. the pictures, test results, prescriptions, x-rays, etc) provided by you and reviewed by the Service Provider. Therefore, your treatment plan may change when the Service Provider examines you in person or after mandatory tests results are interpreted before your selected procedure.
1.3. If such change becomes necessary there will be 2 options available to you:
Option 1: If your selected procedure requires postponement only you will have the option of return to have the operation at a later date. Any amount paid towards the cancelled procedure will be taken into consideration towards the subsequent procedure although additional travel and accommodation and test costs may apply.The number of days that you would need to stay in Turkey and any flight changes will be factored into any costs. If the treatment plan changes, the duration of stay may also be required to change. H&C HEALTH TOURISM accepts no responsibility for this and cannot be held liable for any delay, disruption or expense caused of extra days stayed or extra cost of stay.
Option 2: If you decide to cancel the operation in its entirety then only return 75% of the amount paid to the Service Provider will be refunded.Please be advised that we are not responsible for refunding your accommodation, travel and transfer costs as those arrangements are made through third party providers, which are neither in our control nor operated by us.
1.4. By accepting these Terms and Conditions, you agree not to hold H&C HEALTH TOURISM responsible for any medical negligence or malpractice by the Service Provider.
1.5. Non-Disparagement: By accepting these Terms and Conditions, you agree not to attack or criticize H&C HEALTH TOURISM or any of its employee, associate or partner publicly (review websites, social media networks, blogs, public forums etc.) in respect of any Service Provider’s treatments and actions.
As H&C HEALTH TOURISM cannot be held responsible for the services, medical treatments and procedures provided by the Service Provider, you agree not to take any steps to damage the reputation, services or management of H&C HEALTH TOURISM or any of its employees at any time during or subsequent to contract period.
In case of breach of this clause, you agree to remove and take down the content immediately upon our assessment. If content remains, in part or in whole, you agree to pay £5,000 to H&C HEALTH TOURISM as damages.
2.1. Depending on your choice of service, your Treatment Package price will include the costs of one or more of the following:
c) Private transfers.
e) Any pre-operative tests you are advised to take.
2.2. You will incur additional charges for any tests considered necessary because of a pre-existing condition or your exposure or vulnerability to any condition. In this case, payment will be made directly to the service provider.
2.3. Once you have accepted the price quoted you will be provided with a link to these Terms and Conditions and will be required to pay a deposit to us to enable your treatment schedule to be confirmed.
2.4. The payment of this deposit may be required at least 14 days before departure. You may pay your deposit via credit card, debit card, bank transfer or cash. You will be liable for any additional charges that may apply to specific payments such as credit card payments and international transfers.
Your deposit will be indicated in details, in the offer. Generally 50% of the total package price paid to H&C HEALTH TOURISM, is non-refundable unless the circumstances set out in paragraph 3.4 apply in which case a full refund may apply and in paragraph 6.1 in which case a half refund may apply.
2.5. The remainder of your balance, which is the package price minus the deposit, must be paid the day BEFORE OPERATION or PROCEDURE to the SERVICE PROVIDER. If you do not pay the deposit in full 14 days before departure, you will be in breach of this Agreement and neither H&C HEALTH TOURISM nor the Service Provider will be obligated to deliver any services to you.
2.6. If booking less than 14 days before departure sums due become payable in full at time of booking.
2.7. Your treatment package may include stay at the hospital. In cases where you stay more nights than estimated in the price quote, additional nights will be charged to you at the current rates of the hospital.
3. OUR RESPONSIBILITIES
3.1. As part of this contract, we will provide you with Schedules containing the following information:
a) Detailed information about your package;
b) Detailed information about the costs of your package;
c) Detailed information about visa and passport requirements (this information can also be obtained from http://www.mfa.gov.tr/visa-information-for-foreigners.en.mfa)
d) Information about health formalities required for the journey and the stay
3.2. Before you start your journey, we will provide you with all the relevant information about it. This information will be provided in good time and will include the following:
a) The times and places of intermediate stops and transport connections.
b) The name, address and phone number of your Service Provider or of an agency in that locality on whose assistance you can call.
3.3. We do not operate or control the services offered by accommodation, travel or transfer companies. By accepting this agreement, you agree that use of third party providers is without warranties of any kind by us. Under no circumstances are we liable for any damages arising from the transactions between you and third party accommodation, travel or transfer providers. We advise you to obtain and read all of the third party provider’s terms and conditions before confirming your booking with us.
3.4. If we have to cancel or change your booking, we will contact you. In such circumstances, you can choose to rearrange your Procedure with us or cancel your booking and receive a full refund. However, H&C HEALTH TOURISM is not responsible for any losses or expenses you suffer because of circumstances beyond our control or force majeure include but not limited to the following:
a) Flight delays or cancellations
b) Terrorist activity, war
c) Civil unrest, strike
d) Bad weather such as hurricane, flooding etc.
3.5. The Schedules we will provide to you containing the above information will form part of this contract and should be read in conjunction with it.
3.6. The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:
·All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
·Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
·loss of income or revenue;
·loss of business;
·loss of profits or contracts;
·loss of anticipated savings;
·loss of data;
·loss of goodwill;
·wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
4. YOUR RESPONSIBILITIES:
4.1. You must have full legal capacity and be at least 18 years old.
Perusal of our literature
4.2. You will peruse the literature made available to you, including information contained on our website in connection with matters set out at paragraph 3.1., before you accept this agreement. By accepting this agreement you accept and agree that you have read and understood the information made available to you.
4.3. You are responsible for ensuring you have the following:
a) A valid, acceptable passport.
b) A Visa, if necessary.
c) Other documentation.
4.4. If asked for, you are responsible for submitting, in advance of travel, passenger information to your airline.
4.5. You must meet the entry requirements for both your final Destinations and any transit points en-route.
4.6. You accept that in the event of your failure to satisfy the requirements of paragraphs 4.1., 4.2. 4.3. and 4.4. or the information or documents provided by you being incorrect, you may be refused carriage and entry to the country you are visiting. You accept and acknowledge that in the event of this eventuality you will be solely responsible for all resultant losses and H&C HEALTH TOURISM will accept no responsibility or liability thereof.
4.7. You are solely responsible for any fines or costs (including the costs of an immediate return flight) you accrue because of your failure to travel with the required passport, visa or other documentation. H&C HEALTH TOURISM accepts no liability in this situation and no compensation, expenses, refund or other sum will be paid.
4.8. H&C HEALTH TOURISM does not accept responsibility for your missing your flight, including your connections. You are responsible for providing all necessary documents, including passports and visas.
4.9. You will get health advice about your specific needs, or any required or recommended vaccinations well in advance of travel.
4.10. You should also seek advice from your local GP.
4.11. It is important that you have sufficient insurance in place to cover you during your stay in Turkey and any repatriation that may become necessary. It is a condition of your booking that you have such suitable insurance cover in place. Please ensure that you have a valid travel insurance policy in place from the time of booking. This is required to indemnify you for any losses suffered because of insolvency, travel problems or medical issues.
5. YOUR MEDICAL HISTORY AND RECORDS
5.1. Before your journey begins, we must submit details of your medical history to your chosen Service Provider in Turkey. This is partly to ensure your suitability for the planned surgery. By accepting these Terms and Conditions, you agree to our sharing the details of your medical history, including your pictures, test results, prescriptions, x-rays, with your Service Provider. We are not liable if the medical history form has not been completed thoroughly or honestly or if any information is withheld.
5.2. By accepting these Terms and Conditions, you permit us to obtain your patient file (including your treatment plan, examination and treatment results along with before and after pictures) from the Service Provider for our records. We assure you that we will not sell or otherwise transfer your personal information to any party for any purpose other than to provide the services you request.
5.3. Personal data may also be transferred to third parties in cases where this is determined by current regulations.
6.1. You may, at any time, cancel your booking by notifying us in writing 14 days or more before your medical treatment is scheduled and will be refunded 50% of your deposit paid to H&C HEALTH TOURISM. The cancellation will take effect from the day on which we receive written notification of your cancellation. If cancellation occurs less than 14 days before your medical procedure you will forego your full deposit payment to H&C HEALTH TOURISM actual expenses incurred and disbursements made.
7. DATA PROTECTION
7.2. H&C HEALTH TOURISM collects your data for legitimate business purposes in furtherance of providing services to you. If we do not hear from you, we shall accept this as your consent to hold on to your data. If you wish for your data to be deleted from our records, please email us stating so at: firstname.lastname@example.org
8. PRIVACY STATEMENT
8.1. We are committed to ensuring that when we collect and use information provided to us or information about visitors to our website [http://www.hchealthtourism.co.uk] in accordance with applicable data privacy laws.
8.2. This policy together with our terms and conditions and any other documents referred to on it sets out the basis on which any personal data we collect from you will be processed by us.
8.3. This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data. Should we ask you to provide information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement, and for the purpose it was intended. We will not share your data with third parties unless required to do so for administrative purposes relating to the services that we provide.
8.4. We may require your consent to use the before and after pictures of you for demonstrative purposes. They might be presented only to show possible results from various procedures. We hereby undertake that images of patients will not be retouched or enhanced in any way to change the appearance of procedure or treatment. We will not sell or rent your personal information to third parties.
9. APPLICABLE LAW AND JURISDICTION
9.1. This Agreement is governed by the law of England and Wales, and is subject to the jurisdiction of the courts of England and Wales.